Open Letter to Wal-Mart
Dear Wal-Mart,
I don’t know if you’ll ever see this, but I have a message for you.
If your express lane clearly states “10 items or less” (which it does) please allow your cashiers to enforce the sign. A few nights ago the shopper two people ahead of me checked out with 37 items. I counted them as they went across the scanner. He was obviously not an express shopper and should have been in one of the other three non-express checkout lanes that were open. My “quick trip” for two boxes of Pop Tarts turned into a lengthy wait.
Also, please do not allow people to exchange/return items in the express lane. On this very same trip, the young woman in front of me in line attempted to:
- Return some clothing without a receipt.
- Exchange some other articles of clothing.
- Buy some lip gloss and gum.
Of the three transactions, only #3 should have gone through. Because of the obvious lack of training you provide your cashiers and the confusing requests my fellow customer made, I was stuck for another 15 minutes in addition to the overly long delay the “37 items” guy caused. If someone wants to exchange/return items, please force them to go to the customer service desk where properly trained employees can handle the transaction.
Thank you for listening.
